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Tag Archives: tensions
Managing Organizational Conflict. 2023
This paper explores ways of managing Organizational Conflict. SCENARIO: An insurance company executive and her managers have been challenged by their company to increase the productivity of their 100 customer service associates.
Managing Organizational Conflict.
SCENARIO: An insurance company executive and her managers have been challenged by their company to increase the productivity of their 100 customer service associates. The associates are very diverse in all respects, including cultural background and languages spoken. The executive observes associates mingling during work hours and is concerned they are under-performing as a result. She makes a unilateral decision to have associates log their time on each call so they are more accountable for their time. Associates complain that this new tracking system takes time from their schedule, making them less productive.
Managing Organizational Conflict.
After a few months, morale and productivity are lower, and tensions are high due to the tracking system. The insurance executive hires you as an independent management consultant to analyze the situation and recommend solutions, including helping the stakeholders decide if the tracking system should remain in place. Note that it is not your job to make this decision but to facilitate an agreement supported by all or most of the organization. ASSIGNMENT: Use the best practices for managing and moderating conflict in the workplace that you’ve learned in Unit 2 to address this scenario.
Managing Organizational Conflict.
The insurance executive has hired you as an independent management consultant to analyze the situation and recommend solutions, including whether the tracking system should remain in place. To complete the assignment, download the response template and answer the following questions in 5-7 sentences each. You will return the completed template as your Touchstone submission. A. Assignment Questions Using the template, answer the following questions: 1. What decision-making approach will you recommend the executive take for achieving the best decision on whether to keep this tracking system in place and for obtaining cooperation from the customer service associates?
Managing Organizational Conflict.
Why do you think this method is best? (See tutorial 2.3.3 “Building Consensus”). 2. You recommend that the executive and managers meet with their customer service associates to better connect with them and create empathy as a key step toward resolving the conflict. What advice would you give to the executives and managers to facilitate such a meeting? What advice would you give to customer service associates? (See tutorials 1.3.1 “Listening”, 1.3.2 “Business Meetings”, and 2.3.2 “Managing Conflict”)
Managing Organizational Conflict.
3. To accommodate their customers, the company employs a number of native speakers of Spanish, Russian, and other languages. In your recommendation about this tracking system issue, how will you ensure the meeting feels inclusive and equitable to these staff members? (See tutorials 2.2.4 “Advantages and Challenges of Diversity and Inclusion”, and 2.2.5 “Strategies for Inclusive Communication.”) 4. Can you identify how this organization’s conflict might result in improvements to its internal processes and productivity? https://youtu.be/xl287XuWBIo
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Writing a doctoral dissertation. 2023 Best
This assignment involves writing a doctoral dissertation. Paper instructions: Assessment Description Successful completion of a doctoral dissertation requires significant amounts of independent reading on the research topic.
Writing a doctoral dissertation.
Paper instructions: Assessment Description Successful completion of a doctoral dissertation requires significant amounts of independent reading on the research topic. This allows the doctoral learner/researcher to become familiar with the scope of the topic and to identify gaps or tensions within the existing literature on the topic. These gaps and tensions become the source of the dissertation research. In this assignment, you will read and annotate potential sources in your dissertation field of interest. Those demonstrating the most merit to the best of your understanding of the topic at this time should be added to your RefWorks list for potential inclusion in the literature review section of your dissertation.
Writing a doctoral dissertation..
General Requirements: Use the following information to ensure successful completion of the assignment: It is strongly recommended that you engage in this activity throughout the duration of your program. You will be adding to this document to begin building a running literature review. You will have five sources in your list by the end of this assignment. Instructors will be scoring your submission based on the number of unique sources identified in the list submitted. Download the resource Literature Review Resources Tool and use it to complete the assignment. Doctoral learners are required to use APA style for their writing assignments.
Writing a doctoral dissertation.
The APA Style Guide is located in the Student Success Center. Refer to the resource, “Preparing Annotated Bibliographies,” located in the Student Success Center, for additional guidance on completing this assignment in the appropriate style. Directions: Read at least five empirical articles in your general dissertation field. In the “Literature Review Resources” document, provide the following for each source: The APA formatted citation. A brief annotation of the key points of the source. An indication of whether the source has been added to (Y) or excluded from (N) your RefWorks list. https://youtu.be/hPyeMay32Yc
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